If you'd like to cancel or change your order, please email us at sales@ojc-company.co.kr
as soon as possible.

We'll do everything we can to accommodate your request, but please bear in mind that
our order-fulfillment and shipping systems are designed to get orders on their
way quickly and efficiently. Therefore, we cannot change or cancel an order
once it has entered the shipping process, which is typically the same day your
order is placed. Please refer to our returns policy for information on
returning items you have ordered.

Please note:  If you cancel an order that qualified you for a promotion or special deal, you may
no longer receive that discount or promotion.

Consumers may return their unused products within 7 days after receiving. We kindly accept returns for product that is unused and in original packaging.

The shipping cost of returning unwanted purchases to Dr.HOWS is the responsibility of the consumer.

To return an item, please contact us at sales@ojc-company.co.kr for further instructions.

If any defect is identified by our Consumer Services department, we will replace
your product with something of equal value. Refunds are not applicable.

Email address: 
sales@ojc-company.co.kr

Before contacting us, please have your order number ready. When sending us an email,
please include your order number, name and contact details. Your order number
can be found in your order confirmation email, order history by logging into
your account and on the receipt that arrived with your products.

We deliver to addresses in the 50 United States and Puerto Rico. We do not ship to Canada, South America or the US Virgin Islands. We do not ship to Armed Forces
or PO boxes. We apologize for any inconvenience.

Shipping to the 48 continental US states is a standard flat rate of $5.99. When purchasing a gift card, the value of the gift card does not apply toward the minimum free shipping requirement.

Shipping to Hawaii, Alaska and Puerto Rico is a flat rate of $30 on all orders. When purchasing a gift card, the amount of the gift card does not apply toward the free shipping minimum.

We offer standard shipping rate which takes 5-8 business days from order receipt to delivery. Your order will ship from our East or West Coast Distribution Center based on delivery location and product availability.

Please allow additional order processing time during the Holiday Season.

We are pleased to offer a limited warranty (the “warranty”) on all Dr.HOWS Cookware, Stove, Electrics a to the consumer who originally purchased the product (“you”). This document can be
found online at (LINK)

The warranty covers defects in materials and workmanship in your Dr.HOWS Cookware, Stove, Electrics (the “product”) for the warranty periods defined below.

The warranty does not cover any damage due to (a) use of the product not for regular household purposes or other misuse; (b) abuse; (c) failure to follow product instructions; (d) normal wear and tear; (e) modifications; (f) loss or damage in transit; or (g) accidents or other actions beyond our reasonable control.

The warranty period for the Cookware is one(1) month, Stove
and Electrics is limited to one (1)
year from the date of your purchase.

If the product has a defect during the applicable warranty period we will, in our sole discretion, either repair or replace the product.

Please contact our e-mail address sales@ojc company.co.kr. Please be prepared to submit photos along with proof of purchase. As used in this warranty, “we” or “our” refers to Dr.HOWS.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES TO
THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID
BY YOU FOR THE DEFECTIVE PRODUCT. WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL,OR PUNITIVE DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the preceding limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.