주문을 취소하거나 변경하려면 최대한 빨리 info@drhowsshop.com으로 이메일을 보내주시기 바랍니다.

요청을 처리하기 위해 최선을 다하겠지만, 당사의 주문 이행 및 배송 시스템은 주문을 빠르고 효율적으로 처리하도록 설계되었다는 점을 유념해 주십시오. 따라서 일단 배송 과정에 들어간 주문은 변경하거나 취소할 수 없으며, 이는 일반적으로 주문하신 당일에 이루어집니다. 주문하신 상품 반품에 관한 정보는 당사의 반품 정책을 참조해 주십시오.

참고: 프로모션이나 특별 할인 혜택을 받은 주문을 취소할 경우, 해당 할인이나 프로모션 혜택을 더 이상 받지 못할 수 있습니다.

Consumers may return their unused products within 7 days of receipt. We kindly accept returns for products that are unused and in their original packaging.

The shipping cost for returning unwanted purchases to Dr.HOWS is the responsibility of the consumer.

To return an item, please contact us at sales@ojc-company.co.kr for further instructions.

If any defect is identified by our Consumer Services department, we will replace
your product with one of equal value. Refunds are not applicable.

Email address:
info@drhowsshop.com

Before contacting us, please have your order number ready. When sending us an email,
please include your order number, name and contact details. Your order number
can be found in your order confirmation email, order history by logging into
your account and on the receipt that arrived with your products.

We deliver to addresses in the 50 United States and Puerto Rico. We do not ship to Canada, South America or the US Virgin Islands. We do not ship to Armed Forces
or PO boxes. We apologize for any inconvenience.

Shipping to the 48 continental US states is a standard flat rate of $5.99. When purchasing a gift card, the value of the gift card does not apply toward the minimum free shipping requirement.

Shipping to Hawaii, Alaska and Puerto Rico is a flat rate of $30 on all orders. When purchasing a gift card, the amount of the gift card does not apply toward the free shipping minimum.

We offer standard shipping rate which takes 5-8 business days from order receipt to delivery. Your order will ship from our East or West Coast Distribution Center based on delivery location and product availability.

Please allow additional order processing time during the Holiday Season.

The warranty covers defects in materials and workmanship in your Dr.HOWS Cookware, Stove, Electrics (the “product”) for the warranty periods defined below.

The warranty does not cover any damage due to (a) use of the product not for regular household purposes or other misuse; (b) abuse; (c) failure to follow product instructions; (d) normal wear and tear; (e) modifications; (f) loss or damage in transit; or (g) accidents or other actions beyond our reasonable control.

The warranty period for the Cookware is one(1) month, Stove
and Electrics is limited to one (1)
year from the date of your purchase.

If the product has a defect during the applicable warranty period we will, in our sole discretion, either repair or replace the product.

Please contact our e-mail address hyunjeong.won@ojc-comm.co.kr. Please be prepared to submit photos along with proof of purchase. As used in this warranty, “we” or “our” refers to Dr.HOWS.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES TO
THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the preceding limitation may not apply to you. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID
BY YOU FOR THE DEFECTIVE PRODUCT. WE WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL,OR PUNITIVE DAMAGES OR LOSSES. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the preceding limitation or exclusion may not apply to you.

본 품질 보증은 귀하에게 특정한 법적 권리를 부여하며, 귀하는 주마다 다를 수 있는 다른 권리를 가질 수도 있습니다.